What's New

C3 Portal will be upgraded on April 7, 2026, from 0:00 to 3:00 (UTC).

In this upgrade, the DigiCert server certificate will be changed from Generation 1 to Generation 2.

Due to this change, if you are currently using the following features on C3 Portal, you will need to update your certificates:

1. Connecting to C3 Portal using the camera's Network Client Mode (NCM)

2. Transferring files to C3 Portal Ingest Server using the camera's file transfer function

Please note: After this upgrade, cameras without updated certificates will no longer be able to connect to C3 Portal using these features.

■ Models Supported via Firmware Update

For the following models, the Generation 2 certificate will be automatically applied by updating to the latest firmware scheduled for release in March:

  - PXW-Z280V / PXW-Z280T (v6.03)

  - PXW-Z750 (v3.12)

  - PXW-Z450 (v6.12)

  - PXW-X400 (v6.12)

■ For Other Models, or If You Do Not Update the Firmware

A manual certificate update is required. Please follow the steps below to update the certificate after the C3 Portal upgrade.

 [1. For Network Client Mode (NCM) Users]

 Step 1: Download the Certificate

  Download the CA certificate for NCM from the following URL:

  https://c3p.sony.net/download/index_en.html

 Step 2: Save to SD Card

  Save the downloaded certificate to the root of an SD card with the file name "CCM_certification.pem".

 Step 3: Load the Certificate on the Camera

  Insert the SD card into the camera and load the Network Client Mode certificate from the menu.

  * Menu location varies by model. Please refer to your camcorder's manual.

  https://www.sony.com/electronics/support/manuals

  * For PXW-X500 / PXW-X200 users, please load the certificate from the Web menu.

  Settings → Wireless Module → System Settings → Network Client Mode Settings

 [2. For C3 Portal Ingest Server Users]

 Step 1: Download the Certificate

  Download the CA certificate for Ingest Server from the following URL:

  https://c3p.sony.net/download/index_en.html

 Step 2: Save to SD Card

  Save the downloaded certificate to the root of an SD card with the file name "certification.pem".

 Step 3: Load the Certificate on the Camera

  Insert the SD card into the camera and load the File Upload certificate from the menu.

  * Menu location varies by model. Please refer to your camcorder's manual.

  https://www.sony.com/electronics/support/manuals

■ Important Notes on Manual Certificate Update

- Always perform the certificate update after the C3 Portal upgrade.

- If you load the Generation 2 certificate before the C3 Portal upgrade, the camera will not be able to connect until the upgrade is complete.

- If connection issues occur, you can restore the original state by selecting "Clear" for the certificate from the camera menu.

If you have any questions, please contact our support team:

 https://www.c3p.sony.net/site/support.html